WHY CHOOSE COMPLEX?

With over 40+ years’ experience and expert knowledge in the temporary labour supply market within our senior management team specialising in driving, industrial and construction we are approached and trusted by clients because we are experts in what we do.
We understand the flexibility required from a labour provider due to the varying peaks and troughs our client’s industries experience. Our dedicated account managers and consultants are available 24/7 to ensure even the very last minute of needs can be met.
We pride ourselves on the quality and reliability of our workers and on the exceptional service our consultants deliver.
We are members of the REC, we offer drivers’ negligence and professional indemnity insurance 

TEMPORARY WORKERS

The temporary workers we provide undergo various stages of the interview and onboarding process. The initial pre-screening stages include checks to assess candidate’s suitability and previous work history.

Dependant on our client’s requirements this can exceed to previous employment history and include CRC. Upon determining suitability, a full registration process is completed including relevant competency testing and all eligibility checks. Temporary workers are also given a full site and role specific overview to ensure they have full understanding of their duties and responsibilities. They will be provided with their assignment letter confirming rates of pay agreed, location of work and contact details. They will understand pay and timesheet procedures, accident and incident reporting procedures, holiday and absence reporting procedures and expectations. We also encourage a buddy system for all our new starters. 

JOB CATEGORIES

Below are some of the roles within the various Divisions that we provide, this list is not exhaustive.

DRIVING

HGV 1

  • Tramping
  • Trunking 
  • Shunting
  • Multi Drop
  • ADR – Packages And Tanks
  • International
  • Wagon And Drag 

HGV 2

  • Multi Drop 
  • Trunking 
  • Shunting 
  • Hiab – Grab And Hook
  • ADR Packages & Tanks

7.5T

  • Multi Drop 
  • Home Delivery 
  • Distance 
  • Trunking 

 

3.5T 

  • Multi Drop 
  • Home Delivery
  • Distance 
  • Drivers’ Mates

Non Driving Roles

  • Transport Manager
  • Transport Supervisor
  • Transport Clerk
  • Transport Planner
  • Driver Trainer
  • Drivers’ Mate
  • Porter

WAREHOUSE & DISTRIBUTION

  • Picker Packers 
  • Production Operatives
  • Order Pickers
  • Stock Controllers
  • Traffic Controllers 
  • Counterbalance 
  • Flt Drivers
  • Loaders 
  • Sealers 
  • Vdu Operators
  • Screeners 
  • Parcel Sorters 
  • Exhibition Worker 
  • Warehouse Supervisors 
  • Warehouse Managers

CONSTRUCTION

Plant Operators

  •  Telehandler
  •  Dumper Driver 
  •  Roller Driver
  •  360 Machine Operator
  •  360 Slew
  •  Slinger 

Site Operatives

  • Banksman
  • Gatesman 
  • Storeman 

Labour and Trades

  • CSCS Labourer
  • Bricklayer
  • Carpenter
  • Plasterer
  • Roofer
  • Scaffolder 
  • Plumber 
  • Electrician 

EQUAL OPPORTUNITIES

Being and equal opportunity employer is at the forefront of what we do.

As a member of the REC we fully adhere to and follow their code of practice that has been approved by the equal opportunities commission. All our recruitment processes are quality controlled and regular auditing and monitoring of our internal processes ensure our principles are upheld at all times.

TERMS OF BUSINESS & CLIENT ONBOARDING

Prior to initial supply our standard TOB’s for both temporary and permanent staff alongside confirmation of rates agreed will be sent in writing. Upon each placement a worker assignment letter will be provided.

TERMS OF ENGAGEMENT

All complex recruitment temporary employees are provided with a contract for services. This contract confirms that complex recruitment will pay an agreed hourly rate for all authorised timesheets. PAYE deductions are explained alongside working time regulations about breaks, working hours, and paid annual leave. Within a contract for service rules for accepting any assignment are explained and include but are not limited to:

  • The temporary worker must take all reasonable steps to safeguard their own safety and the safety of any other person who may be present or affected by their actions on the assignment and complies with the health & safety policy of the client.
  • The temporary worker must co-operate with the client’s staff and accept the direction, supervision, and instruction of any responsible person in the client’s organisation.
  • Rules and regulations relating to the client’s workplace must be obeyed.
  • They must not engage in any conduct detrimental to the interests of the client.

COMPLIANCE AND VETTING

Where required we conduct in depth vetting and background checks in accordance with client specific regulations.

Our vetting varies in its depth dependent on our client’s needs and the body they are regulated by. Checks include:

  • Previous employment history
  • Criminal record checks – dependent on client requirements
  • Right to work status checks 
  • DVLA licence checks – every 12 weeks

SERVICE REVIEWS

Monthly service reviews are conducted by an Operations Director to ensure service levels are to expectation. We conduct and in-depth review and look at fulfilment and retention rates, staff performance and productivity levels. 

Worker wellbeing and HR support sessions are delivered onsite where possible monthly where staff are provided with a range of materials and support.

Need Help?

Get In Touch And One Of Our Team Member Will Be Happy To Help.